FAQ

We created Cheery-K to be your beauty soulmate in the world of K-Beauty products and provide you with the most effective selection of exclusive korean skincare essentials!

Making a difference can be challenging, and sometimes it's not easy to choose the right ones. That's why we want to guide you to your perfect self-care K-Beauty routine, tailored to your unique needs.

We want to take care of your skin and provide you the best product available on the market today, by meticulously selecting skincare products with the safest and most effective ingredients and actives. Selection is paramount to us, we have rigorous criteria for choosing of our official uppliers and brands, all the products we provide are legally registered and meet safety standards. While curating high-quality products from the best authentic K-Beauty brands, we care about the well-being of all creatures by choosing eco-friendly deliveries and the products produced in eco-responsible way with recyclable packaging whenever possible. With a focus on natural ingredients on a majority of the products suggested, we help you to discover vegan, cruelty-free and clean beauty and K-Beauty options in our selection as well.

Our mission is to take care of your skin. That's why you'll find brands in our portfolio that have already achieved worldwide recognition, such as 107 Beauty, Ondo 36.5, Dr. Althea, ForTheSkin, Fraijour, Sioris, and Urang. In addition to these established brands, we're happy to introduce you to newcomers on the European Market: Hidhere with their minimalist design and "less is more" philosophy, Lebelage which offers unique compositions, LaLaRecipe and Patch Holic with eco-friendly & fun approach to skincare products, and Returnu providing a clear and transparent alternative for consumers.

Yes we do! Thanks to our strong partnerships with Korean brands, we import the majority of the suggested skincare products directly. All the products we meticulously selected for you are 100% made in Korea, ensuring they are all legally registered and meet the highest safety standards.

We deliver to all EU countries. Please note that delivery to countries outside the EU may be subject to customs duties and VAT.

When your order is finalized, our warehouse will take care of it, as soon as it ready, you will receive a confirmation by mail. Your delivery will arrive in 2-3 working days after in France, and 3-7 working day for European countries. Sometimes dispatch and delivery may take longer due to high demand, we will update the delivery time and keep you informed by email.

Most of our products have a shelf life of 36 months. However, to ensure optimal effectiveness, we recommend using them within 6 to 12 months after opening, depending on the specific product. Be sure to check the expiration date (EXP) and the Date After Opening (DAO) printed on each product for specific guidance.

In South Korea and Europe, the sale and import of cosmetic products tested on animals is prohibited. This aligns perfectly with our personal and company values. We ensure our products remain safe and meet the highest safety standards, complying with current EU directives.

We offer a selection adapted to different skin types. You can easily consult our pre-selected categories for dry, sensitive, normal, oily, and combination skin to find products that might be a good fit for you. Additionally, you'll find skin type recommendations directly on each product page description.

However, if you have any doubts regarding your skin condition, we recommend consulting a dermatologist for personalized advice.

Our cosmetic products are developed and tested for normal skin. If you have a skin condition, allergy, or other dermatological concern, we recommend carefully reviewing the ingredient list and paying close attention to any potential allergens. You can view the full list of ingredients for each product on the corresponding product page. Consulting your doctor or dermatologist before choosing a product is always best for your safety.

If you are pregnant or breastfeeding and have any doubts about your skincare routine, we recommend discussing it with your gynecologist or dermatologist for personalized advice.

Of course ! Natural ingredients are a very important feature of our products and we believe in the concept of “Clean Beauty”.  All our products with active ingredients of natural origin have been tested and approved in terms of tolerance in accordance with European regulations.  The Korean “Clean Beauty” brands we offer are Returnu, Hidehere, LaLaRecipe, Sioris or Urang, you can find them at Cheery-K following this link.

Sure we do! We prioritize the well-being of all living reatures and are actively expanding our selection of vegan products, ree from animal-derived ingredients. Discover our exceptional collection of K-Beauty brands, all certified "cruelty-free" and demonstrating a strong commitment to PETA and ethical animal treatment. You can explore them here.

The K-Beauty routine is designed so each product can function optimally, maximizing the routine's effectiveness. However, everyone's skin is unique. You can choose any products from our selection to complement and adjust your existing facial care routine. If you'd like more information about the K-Beauty routine, we recommend reading our article here.

If you're new to the K-Beauty routine, the many steps might seem overwhelming at first. While each product in a Korean skincare approach has a specific function for optimal results but you can definitely start simpler. If you feel more comfortable starting with a few products, or if you want to integrate them gradually, we recommend focusing on the basics first: cleanser, serum, moisturizer and sunscreen. This core routine will already show results and help you discover what works best for your skin.

We're here to help you! If you have any difficulty making your choice, write any question you have to contact@cheery-k.com or use the contact form here.

We love hearing from you!  For the product review we'll send you a follow-up email within 14 days after your purchase, allowing you to conveniently review the specific product you bought.